Refund & Return Policy
Unlike other platforms, at sexdolls-USA.com, customer satisfaction is of great importance. And this doesn't only end at providing you with top-notch sex dolls without offsetting your budget but also ensures maximum efficiency and flexibility throughout the purchasing process.
For personal reasons, sometimes customers may feel dissatisfied with the specific doll delivered and therefore may wish to apply for a refund. Fortunately, at sexdolls-USA.com we allow this. However, you MUST ask for a refund within 24 hours of receiving the item and the doll must be unused. Our refund policy only applies to preconfigured quick delivery dolls and not to customized dolls, as they are specifically designed for you and cannot be resold.
If your doll has any manufacturer's flaw or logistical damage, it will be replaced at no cost. If your doll has any damages or quality degradation, please contact us and we would be glad to help you resolve the problem and even offer a repair kit free of charge.
Our Policy of Canceling Orders
It will be possible to cancel the order during the first 24 hours after placing the order. Any time later, your package will have already been processed for shipment; therefore, cancellation may not be possible.
For customers who have successfully purchased a preconfigured doll and for one reason or another wish to return the package, you'll have to pay the subsequent return fee. Customers who bought customizable dolls, cannot return it and get a full refund as these dolls are specifically manufactured on demand.